Refund and Returns Policy

We want you to be satisfied with your Digitalin Electronics Mart India purchase. If you ordered your item(s) online or by catalog, you can bring your item(s) to any Digitalin Electronics Mart India along with your receipt or packing slip. In-store purchases must be returned in-store. We offer convenient free online returns for items purchased online or by phone. Learn about our return and refund policies below. View our Free Returns Policy page for more information.

Your purchase must be returned in sellable condition with the original packaging, including:

  • Universal Product Code (UPC)
  • Manuals
  • Parts
  • Your receipt or packing slip

We carefully monitor returns, and in some cases, returns or exchanges may be limited or declined. Digitalin Electronics Mart India reserves the right to deny any returns or exchanges for violations of our return policy.

Free Returns Policy by Product

Office Supplies

  • Office supplies may be returned at any time for both staples.com and in-store purchases.

Software

  • Unopened boxed software that we currently sell may be returned for a full refund within 30 days of purchase.
  • Opened boxed software and Downloadable software is not returnable or refundable.

Technology, Business Machines, and Small Appliances

  • Technology and business machines, such as computers, laptops, digital cameras, printers and tablets, may be returned within 90 days of the date of receipt.
  • Small appliances, such as coffee makers, microwaves, refrigerators, air conditioners and fans, may be returned within 90 days of the date of receipt.

AppleCare+

  • Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 90 days to receive a full refund. Digitalin Electronics Mart India cannot cancel AppleCare+ for customers who purchased AppleCare+ elsewhere.
  • All requests to cancel AppleCare+ beyond 90 days must be directed to Apple to receive a prorated refund.

Furniture

  • Furniture may be returned within 14 days of the date of receipt.
  • Furniture to be returned must be disassembled and safe for shipping.
  • Custom-ordered and custom-assembled furniture is only returnable if it is defective when you receive it.

Ink and Toner Cartridges

  • Unopened and unexpired ink or toner cartridges may be returned at any time for both Digitalin Electronics Mart India and in-store purchases.

Gift/Prepaid Cards

  • Gift, prepaid and phone cards are nonrefundable and nonreturnable.
  • Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Gift Returns

  • If you don’t have a receipt and you purchased in store, your return is eligible only for an in-store credit for the lowest selling price within the previous 90 days in our stores.
  • A valid government identification is required for all returns made without a receipt.
  • We carefully monitor returns and, in some cases, returns made with or without a receipt may be refused. Digitalin Electronics Mart India reserves the right to deny any return.
  • Note: Any refund granted will be returned through the original payment method.

Coupons

  • If you used a coupon to purchase the item you are returning, the coupon is forfeited at the time of use.
  • If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased.
  • You’ll be refunded the amount you paid (e.g., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon.

Digitalin Electronics Mart India Rewards® Earnings

In-store purchase:

  • Rewards are forfeited at time of use on in-store purchases and will not be reissued for returned merchandise.

Online or phone order:

  • If you used Staples Rewards earnings on a purchase that you’re returning, you won’t lose your rewards earnings as long as the original reward has not expired.
  • If you need to complete a full order return or specific item return, the check amount, which was prorated against the returned item, will be sent back to you in the form of refund coupon.
  • This coupon may be used for a future order with Staples.

Unfortunately, if you return an item to Digitalin Electronics Mart India, you won’t be able to keep the rewards you earned when you purchased the item.

Digitalin Electronics Mart India’ Trusted Suppliers

  • If you need to return an item that came from one of our trusted suppliers, you can simply send it back or bring it to your nearest Digitalin Electronics Mart India store.

Refund Methods

  • For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Digitalin Electronics Mart India Credit Card, major credit card, prepaid credit card (bank-issued card), check and Digitalin Electronics Mart India Gift Card.
  • It’s important to keep your prepaid credit card until you’re completely satisfied with your purchase as we are required to process the refund to the original method of payment.
  • If you paid:
    • In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash.
    • In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment.
    • In a store or through staples.com and used a credit card, we’ll credit the account used for payment.
    • With cash, check or by debit card but do not have your debit card, and your purchase exceeded RS 50000 pretax, your money will be refunded in the form of a corporate check.
  • Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
  • Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

Refund Timelines

Refunds will be issued once the merchandise is received back at the Digitalin Electronics Mart India warehouse and you should expect to receive them back to your original method of payment within the following timelines:

  • Bank Transfer: 3–5 Weeks.
  • Digitalin Electronics Mart India credit accounts: 3–5 Weeks.
  • Gpay within 7–10 Weeks.
  • Paytm: Via mail within 7–10 Weeks.
  • UPI within 7 WeekS.
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